Refunds and Cancellations

You may cancel your order up to 14 days after the day on which you receive your order. We will arrange to collect (free of charge) the unwanted goods and, provided all products are unopened and intact and the wines are in its original packaging, reimburse the appropriate sum paid within 14 calendar days.

To inform us you wish to cancel your order contact our Customer Services team here.

Refunds will be made to the same payment method originally used to make payment for your order.

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Your rights

The Consumer Contracts Regulations 2013 offers consumers the following cancellation rights when buying online or by phone:

  1. You are entitled to cancel your contract if you so wish, provided that you exercise this right no later than 14 days after the day on which you receive the goods or services

  2. Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

  3. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them (duty of care)

  4. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address

  5. You can submit cancellation online, email or phone

  6. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)

  7. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

©2020 by Ratcliffe & Brown Wines.

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Spend

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£8.45

£30 - £100

£5.95

£100 - £200

£3.95

Over £200

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